Refund policy

At Stitched by Jenna, every piece is made with care and designed especially for you. Because all items are personalized, I’m not able to accept returns or exchanges once an order has been placed.

Custom Work

Each item is stitched based on the details you provide, making it truly one of a kind. Since these products are personalized, they can’t be resold or restocked.

Double-Check Your Order

Please review your order before submitting it, especially names, dates, and any custom details. Accuracy helps me make sure your item turns out exactly as you imagined!

If Something Goes Wrong

On the rare chance that I make a mistake, email me within 30 days of receiving your order at stitchedbyjennaa@gmail.com. I’ll work with you to make it right, whether that means fixing the issue or replacing the item at no extra cost.

My Promise

Your happiness matters to me. While returns aren’t possible due to the custom nature of embroidery, I’ll always do my best to ensure you’re satisfied with your order.

By completing your purchase, you acknowledge and agree to this return policy.

Questions? Reach me anytime at stitchedbyjennaa@gmail.com.